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FAQs

FAQs

Our most common questions regarding A&D Medical products are about our Blood Pressure Monitors and Blood Pressure in general. If you have a question that is not answered here, please feel free to contact us for more support.

Blood Pressure Monitors

General Blood Pressure Information

What is Blood Pressure?

Blood pressure is the force exerted by blood against the walls of the arteries. Systolic pressure occurs when the heart contracts; diastolic pressure occurs when the heart expands. Blood pressure is measured in millimeters of mercury (mmHg).

What is Hypertension?

Hypertension (also known as high blood pressure) is the diagnosis given when blood pressure readings consistently rise above normal. It is a serious condition that well known that hypertension can lead to coronary heart disease, stroke, heart attack, kidney failure, and other health problems or other illness if left untreated. Referred to as a “silent killer” because it does not always produce symptoms that alert you to the problem, hypertension is treatable when diagnosed early.   Learn more here.  

Can Hypertension by controlled?

In many individuals, hypertension can be controlled by altering lifestyle and minimizing stress, and by appropriate medication prescribed and monitored by your doctor. The American Heart Association recommends the following lifestyle suggestions to prevent or control hypertension: 

  • Don’t smoke. 
  • Reduce salt and fat intake. 
  • Maintain proper weight. 
  • Exercise routinely. 
  • Have regular physical checkups 
  • Monitor your blood pressure at periodic intervals.

What Affects Blood Pressure?

Blood pressure is affected by many factors: age, weight, time of day, activity level, climate, altitude and season. Certain activities can significantly alter one’s blood pressure. Walking can raise systolic pressure by 12 mmHg and diastolic pressure by 5.5 mmHg. Sleeping can decrease systolic blood pressure by as much as 10 mmHg. Taking your blood pressure repeatedly without waiting an interval of 5 minutes between readings, or without raising your arm to allow blood to flow back to the heart, can also affect it.   

In addition to these factors, beverages containing caffeine or alcohol, certain medications, emotional stress and even tight-fitting clothes can make a difference in the readings.  Read more information from the AHA here.

Why measure blood pressure at home?

For many individuals, blood pressure readings taken in a doctor’s office or hospital setting might may be elevated as a result of apprehension and anxiety. This response is commonly called “white coat hypertension.”

The AHA and the AMA both recommend self-measurement at home to supplement in office readings to rule out "white coat hypertension" and provide a more accurate, complete blood pressure history. 

Clinical studies have shown that the detection and treatment of hypertension is improved when patients both consult their physicians and monitor their own blood pressure at home.

What is a baseline measurement?

The most important method to get an accurate blood pressure measurement is consistency. To get the most benefit out of your monitor, it is important to establish a “baseline measurement.” This helps build a foundation of measurements that you can use to compare against future readings. To build this baseline measurement, devote two weeks for consistent blood pressure monitoring. This involves doing everything the same way when you measure (e.g. measuring during the same time of day, in the same location, sitting in the same chair, using the same cuff, etc.). Once you establish your baseline measurement, you can start evaluating if your measurement has been affected based on things lifestyle changes or medication treatment.

How do I record my blood pressure?
Blood pressure readings are typically recorded with the systolic pressure written first, followed by a slash mark and the diastolic pressure. For example, 120 mmHg systolic and 80 mmHg diastolic measurements are written as 120/80. Pulse is simply written with the letter “P” followed by the pulse rate—P 72, for example.  You can also download the A&D Connect app (free on iOS and Android) to digitally log your readings.  
 

Blood Pressure Measurement Accuracy

Are your blood pressure monitors FDA approved?

All of A&D’s blood pressure monitors have FDA clearance.  This is a requirement to sell in the US market.  Learn more about Clinical Validation here

My reading seems high. Is something wrong with the monitor?

Many factors can impact your blood pressure readings, including that your cuff might be too small. A cuff that is too small yields a measurement that is higher than the correct blood pressure. Be sure to check that you are using the correct cuff size before taking your blood pressure. Please reference the section called "Select the correct cuff" in the instruction manual or see "How do I know which cuff size will fit me?" to determine your correct cuff size. If your measurements still seem high, please consult your physician.

Why do my blood pressure readings vary so much during the day?

An individual's blood pressure varies greatly (as much as 30 to 50mmHg) from day to day and season to season due to various conditions during the day. For hypersensitive individuals, these variations are even more pronounced.  Normally, blood pressure rises during work or play and falls to its lowest levels during sleep.  For example:

Blood Pressure Fluctuations

The best way to get consistent readings is to monitor your blood pressure at least once a day at the same time so that you can minimize the effect that external factors have on the reading.

Please consult your physician immediately if you have any doubt about your readings. 

Why are my readings different between home and at a doctor's office?

Your blood pressure readings taken in a doctor's office or hospital setting may be elevated as a result of apprehension and anxiety.  This response is known as "white coat hypertension".  

When I bring my home monitor to a doctor’s office, why do I get a different measurement than what's taken by a doctor or nurse? 

The healthcare professional may be using a different sized cuff. The size of the bladder inside the cuff is critical for the accuracy of the measurement. This may give you a different reading. A cuff too large will produce a reading that is lower than the correct blood pressure; a cuff that is too small will produce a reading that is higher than the correct blood pressure. There may also be other factors that can cause the difference in measurements.
 

Cuff Sizing

I am told I need to use a large cuff, but I fit into a standard. Can I still use a standard cuff?

Although you fit into a smaller cuff, you need to use the correct one to ensure an accurate reading. If your cuff is too small, your blood pressure reading will be artificially high. If your cuff is too large, you may get a reading that is lower than your actual blood pressure.

Please consult your physician immediately if you have any doubt about your readings. 

Can a digital cuff work on an aneroid unit?

No.  Digital and aneroid units use different type cuffs. Digital cuffs have one hose and aneroid cuffs have two hoses.

How do I know which cuff size will fit me?

With your arm hanging at the side of your body, measure the circumference of your upper arm at the midpoint between the shoulder and elbow.  See the table below to find which blood pressure monitor will fit you.

Model Cuff Size (in) Cuff Size (cm)
UA-705V 9.4 - 14.2in 23 - 36cm
UA-705VL 14.2 - 17.7in 36 - 45cm
UA-611 9 - 14.6in 23 - 37cm
UA-767F Series 8.6 - 16.5in 22 - 42cm
UA-767 Pro Series 6.3 - 9.4in 16 - 24cm
UA-789AC 16.5 - 23.6in 42 - 60cm
UA-787EJ 9 - 17in 23 - 43cm
UA-1030T 9 - 14.6in 23 - 37cm
UA-651BLE 9 - 14.6in 23 - 37cm

 

Using the correct cuff size is important for an accurate reading. A cuff that is too large will produce a reading that is lower than the correct blood pressure; a cuff that is too small will produce a reading that is higher than the correct blood pressure.

What is the Cuff Size Indicator on the cuff?

Our cuff has an indicator which tells you whether you are using the correct cuff size or not. Place the cuff on your arm, and if the Index Mark points within the Proper Fit Range, you are using the correct cuff size. If the Index points outside of the Proper Fit Range, contact us at 1-888-726-9966 for more information on where to obtain a cuff replacement.

NOTE: If the cuff size indicator falls on a borderline between two size categories, pick either one and make sure to use the same cuff size for each measurement.

 

Monitor Features

What is an irregular heartbeat?

An irregular heartbeat is defined as a heartbeat that varies from the average of all heartbeats during the blood pressure measurement. It is important that you are relaxed, remain still and do not talk during measurements. 

All A&D Medical/LifeSource blood pressure monitors will alert you to the presence of an irregular heartbeat, either on the monitor's screen or in the A&D Connect app.  Please contact your physician if you see this symbol frequently.

What is the Average Reading feature?

Several A&D Medical blood pressure monitors offer an average blood pressure reading feature based on the total measurements stored in memory. When taking a measurement, the average blood pressure reading will appear and the number of measurements stored in memory will flash several times before the cuff begins to inflate. The average blood pressure reading will also appear briefly when you recall the measurements stored in memory.  

What is the Pressure Rating Indicator feature?

The Pressure Rating Indicator™ is a feature which provides a snapshot of your blood pressure classification based on your measurements. This will let you quickly know what your blood pressure readings mean.  Please see the JNC7 and AHA classifications below:

JNC 7 Systolic (mmHg) Diastolic (mmHg)
Normal <120 and <80
Prehypertension 120-139 or 80-89
Hypertension, Stage 1 140-159 or 90-99
Hypertension, Stage 2 ≥160 or ≥100

 

AHA Systolic (mmHg) Diastolic (mmHg)
Normal <120 and <80
Elevated 120-129 and <80
Hypertension, Stage 1 130-139 or 80-89
Hypertension, Stage 2 ≥140 or ≥90
Hypertensive Crisis (consult your doctor immediately) ≥180 and/or >120

 

NOTE: Due to other risk factors (e.g. diabetes, obesity, smoking, etc.) in addition to your blood pressure measurement, the Pressure Rating Indicator is approximate. Please consult with your physician for interpretation and diagnosis of your blood pressure measurements. 

What do the symbols on my monitor mean?

Each monitor has a different set of features, so please refer to your Instruction Manual for a list of symbols and their meanings.  We have included the Instruction Manuals on this website for your convenience.  Please search your model in the search bar, then click on the matching product and scroll to the Downloads tab to see your manual.

A&D Connect App

Can I use A&D Medical wireless products without the A&D Connect app?

Yes, each device can be used as a stand-alone device.  However, with the A&D Connect app and registered account, you will be able to set goals, track your trends, and share your results with physicians and loved ones.

What A&D Medical devices work with the A&D Connect App?

UB-1100BLE ULTRACONNECT Premium Wireless Wrist Blood Pressure Monitor
UA-651BLE Premium Wireless Blood Pressure Monitor
UC-352BLE Premium Wireless Weight Scale
UC-350BLE PLUSCONNECT Wireless Weight Scale

Do I need an account to use A&D Connect?

No, you do not need an account.  While you can use the app as a “Guest”, creating an account enables you to see historical data, trends, goals and other valuable information to track your wellness.

How do I create an account?

It’s easy!  Navigate to the A&D Connect app on your mobile device. Tap on “Create Account” and complete the fields shown in the app. You will need to provide a valid email address to confirm your account as well as a password that is at least 7 characters long, including one capital letter and one number. You will receive an email containing a confirmation registration link.  If you do not see this email, please check your spam folder.  You will need to click on the confirmation link to validate your account.

How do I pair my A&D device with the A&D Connect App?

On your mobile device, make sure you have Bluetooth turned on. Open the A&D Connect app.  If you’ve created an account, sign in – or you may continue as a guest.  Tap the 3 bar icon at the upper left corner of the app.  You will see “Device Setup” below the user account next to the Bluetooth icon.  Tap Device Set-Up, then select the device you wish to pair.  Follow the on-screen instructions in the A&D Connect App.  You can also reference the A&D device user guide.

How can I tell if my A&D device(s) successfully paired with my phone?

Navigate to settings > Bluetooth on your mobile device.  You will see A&D devices in the paired device list.

How do I navigate the A&D Connect App?

A&D Connect is very easy to navigate.  There is a 3 bar icon at the upper left of the application screen.  This is the primary navigation key.  Tapping this icon will cause the menu to slide in from the left. You will find various options for device setup, settings for goals, link to your dashboard, etc.  You can see historical data by navigating to the dashboard and selecting a device, then tapping the arrows to the left or right of the date to view previous dates.  You can also swipe from right to left to see trending and graphed data.

There is an incorrect weight reading in my history.

Find the reading and swipe right to left. A delete option will be available.  

A&D device will not pair with my mobile device. What’s wrong?

Validate that your mobile device is supported and meets minimum requirements by visiting the A&D Connect app page.

Also, don't forget to ensure Bluetooth is turned “ON” in your device settings.  The mobile device may need to be rebooted after you change your settings.  

I’m getting an error on my A&D connected device.

For a description of the error on your A&D device, please refer to the user guide for a list of symbols, errors and troubleshooting steps.  

What happens if I get a new phone / device?

On your new device, download the A&D Connect app and sign into your account with the same account information as your previous device.  Your data will populate from the A&D Cloud platform.  If you’ve forgotten your password, tap the “Forgot password” link and follow the on screen instructions.

I forgot my password. What do I do?

It’s easy to reset the password for your account.  Simply open the A&D Connect app and tap on “Forgot Password” below the sign in fields.  You will be prompted for the valid email address that you registered with.  Then tap on “Get Password”.  You will receive an email with a link to reset your password.  Tap on the link and follow the on-screen instructions to create a new password.

How do I share my readings?

Sharing your readings is a great way to keep on track with your goals.  After signing in, you will see a box with an arrow at the upper right of the screen.  Tapping this icon will open the various methods of sharing your information that you have authorized in your device settings.  These methods include social media applications, email and more.  This feature is also available when using the app as a guest.

I can’t log into A&D Connect

If you can’t log into the app, make sure you are using the correct email ID and password combinations. If you have lost your password or need to reset it, tap the “Forgot Password” link in the app.  You will be prompted to enter the email address used to create the account. You will receive an email with a link to the Password Reset page.  After clicking the link, the Password Reset web page will open.  Enter the information on the page: email address, new password and confirm password.  Note that the password field is case sensitive and requires a minimum of 7 characters, including one capital letter and one number.  Return to the A&D Connect app and sign in.

Can more than one person use the A&D Connect application with the connected devices?

Yes.  Select the application menu button, select “Add New User” and input the new user information.  You will need to ensure the correct user is signed in when taking a reading.

Can I view my account and data from my computer?

User data is only viewable in the mobile application at this time.  However, with an A&D Connect account and the unlimited storage in the A&D Wellness Connected Cloud, you can sign into the A&D Connect app on multiple mobile devices to see your data.

My readings are showing in metric. How can I change to US measurement?

Open the A&D Connect app. Tap on the down arrow next your account name. A list will expand to show “My Account”.  Tap on My account. Your account setup details will be listed. There is a button for Metric and US.  Select the preferred setting and tap “Update” at the bottom of the screen.

I want to see my history for my A&D connected device(s).

Open the A&D Connect app and navigate to the dashboard. Here you will see the last reading from paired A&D devices.  Tap on the desired reading type.  You will see tabs near the top of the screen, one of which is “History”.  Tap on the History tab to see a list of your readings.

Do I have to sign out of the A&D Connect app?

No, you do not have to sign out.  Simply closing the app will keep you signed in.  You will want to sign out if you are sharing the mobile app with another user or if a guest reading will be taken.

Support & Warranty Info

I'm having trouble with my product.  Can you help me?

Yes! Please contact our Customer Satisfaction team here.

Is my product covered under a warranty?

We're proud to stand behind the products we manufacture.  Click here for more information about our warranty policy.

How do I register for the warranty?

Click here to register your product.

Returns & Exhanges

What is your returns policy?

At A&D Medical, we stand 100% behind our products, so we are proud to offer a 30 Day No Questions Asked return policy.  If you're unsatisfied with your purchase for any reason, please contact our Customer Satisfaction team here to request a return authorization.  Please read our full returns policy here.

Is shipping refundable?

Except in cases of A&D Medical error, shipping is non-refundable.

Can I exchange my item?

The best way to handle an exchange is to request a return authorization for the product you initially purchased.  Then, you can purchase your new item at your convenience.