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Our most common questions regarding A&D Medical products are about our Blood Pressure Monitors and Blood Pressure in general. If you have a question that is not answered here, please feel free to contact us for more support.

Blood Pressure Monitors

My reading seems high. Is something wrong with the monitor?

Your cuff might be too small for you. A cuff that is too small yields a measurement that is higher than the correct blood pressure. Be sure to check that you are using the correct cuff size before taking your blood pressure. Please reference the section called "Select the correct cuff" in the instruction manual or see Question 4 to determine your correct cuff size. If your measurements still seem high, please consult your physician.

Why do my blood pressure readings vary so much during the day?

An individual's blood pressure varies greatly from day to day and season to season. Normally, blood pressure rises during work or play and falls to its lowest levels during sleep. The best way to get consistent readings is to monitor your blood pressure at least once a day at the same time so that you can minimize the effect that external factors have on the reading.

Also, please be sure to consult your physician immediately if you have any doubt about your readings. Should a mechanical problem occur, contact LifeSource.

How do I select the correct cuff size?

Using the correct size is important for an accurate reading. With your arm hanging at the side of your body, measure the circumference of your upper arm at the midpoint between shoulder and elbow. Based on that information, you can determine what size cuff would work for you using the chart below (also available in the instruction manual):

  • Small Cuff:  6.3 - 9.4" (16-24cm) 
  • Medium Cuff:  9.4 - 14.2" (24 - 36cm)
  • Large Cuff:  14.2 - 17.7" (26 - 45cm)
  • Extra Large Cuff: 16.5-23.6" (42 - 60cm)

Also, please be sure to consult your physician immediately if you have any doubt about your readings. Should a mechanical problem occur, contact LifeSource.

I am told I need to use a large cuff, but I fit into a standard. Can I still use a standard cuff?

Although you fit into a smaller cuff, you need to use the correct one to ensure an accurate reading. If your cuff is too small, your blood pressure reading will be artificially high. If your cuff is too large, you may get a reading that is lower than your actual blood pressure.

Also, please be sure to consult your physician immediately if you have any doubt about your readings. Should a mechanical problem occur, contact LifeSource.

Can a digital cuff work on an aneroid unit?

No.  Digital and aneroid units use different type cuffs. Digital cuffs have one hose and aneroid cuffs have two hoses.

What Is High Blood Pressure?

High Blood Pressure (HBP) is a serious condition that can lead to coronary heart disease, heart failure, stroke, kidney failure, and other health problems.  Learn more here.  

A&D Connect App

Can I use A&D Medical wireless products without the A&D Connect app?

Yes, each device can be used as a stand-alone device.  However, with the A&D Connect app and registered account, you will be able to set goals, track your trends, and share your results with physicians and loved ones.

What A&D Medical devices work with the A&D Connect App?

UA-651BLE Premium Wireless Blood Pressure Monitor
UC-352BLE Premium Wireless Weight Scale
UC-350BLE PLUSCONNECT Wireless Weight Scale
C410 LifeTrak Connected Activity and Sleep Tracker

Do I need an account to use A&D Connect?

No, you do not need an account.  While you can use the app as a “Guest”, creating an account enables you to see historical data, trends, goals and other valuable information to track your wellness.

How do I create an account?

It’s easy!  Navigate to the A&D Connect app on your mobile device. Tap on “Create Account” and complete the fields shown in the app. You will need to provide a valid email address to confirm your account as well as a password that is at least 7 characters long, including one capital letter and one number. You will receive an email containing a confirmation registration link.  If you do not see this email, please check your spam folder.  You will need to click on the confirmation link to validate your account.

How do I pair my A&D device with the A&D Connect App?

On your mobile device, make sure you have Bluetooth turned on. Open the A&D Connect app.  If you’ve created an account, sign in – or you may continue as a guest.  Tap the 3 bar icon at the upper left corner of the app.  You will see “Device Setup” below the user account next to the Bluetooth icon.  Tap Device Set-Up, then select the device you wish to pair.  Follow the on-screen instructions in the A&D Connect App.  You can also reference the A&D device user guide.

How can I tell if my A&D device(s) successfully paired with my phone?

Navigate to settings > Bluetooth on your mobile device.  You will see A&D devices in the paired device list.

How do I navigate the A&D Connect App?

A&D Connect is very easy to navigate.  There is a 3 bar icon at the upper left of the application screen.  This is the primary navigation key.  Tapping this icon will cause the menu to slide in from the left. You will find various options for device setup, settings for goals, link to your dashboard, etc.  You can see historical data by navigating to the dashboard and selecting a device, then tapping the arrows to the left or right of the date to view previous dates.  You can also swipe from right to left to see trending and graphed data.

There is an incorrect weight reading in my history.

Find the reading and swipe right to left. A delete option will be available.  

A&D device will not pair with my mobile device. What’s wrong?

Validate that your mobile device is supported and meets minimum requirements by visiting the A&D Connect app page.

Also, don't forget to ensure Bluetooth is turned “ON” in your device settings.  The mobile device may need to be rebooted after you change your settings.  

I’m getting an error on my A&D connected device.

For a description of the error on your A&D device, please refer to the user guide for a list of symbols, errors and troubleshooting steps.  

What happens if I get a new phone / device?

On your new device, download the A&D Connect app and sign into your account with the same account information as your previous device.  Your data will populate from the A&D Cloud platform.  If you’ve forgotten your password, tap the “Forgot password” link and follow the on screen instructions.

I forgot my password. What do I do?

It’s easy to reset the password for your account.  Simply open the A&D Connect app and tap on “Forgot Password” below the sign in fields.  You will be prompted for the valid email address that you registered with.  Then tap on “Get Password”.  You will receive an email with a link to reset your password.  Tap on the link and follow the on-screen instructions to create a new password.

How do I share my readings?

Sharing your readings is a great way to keep on track with your goals.  After signing in, you will see a box with an arrow at the upper right of the screen.  Tapping this icon will open the various methods of sharing your information that you have authorized in your device settings.  These methods include social media applications, email and more.  This feature is also available when using the app as a guest.

I can’t log into A&D Connect

If you can’t log into the app, make sure you are using the correct email ID and password combinations. If you have lost your password or need to reset it, tap the “Forgot Password” link in the app.  You will be prompted to enter the email address used to create the account. You will receive an email with a link to the Password Reset page.  After clicking the link, the Password Reset web page will open.  Enter the information on the page: email address, new password and confirm password.  Note that the password field is case sensitive and requires a minimum of 7 characters, including one capital letter and one number.  Return to the A&D Connect app and sign in.

Can more than one person use the A&D Connect application with the connected devices?

Yes.  Select the application menu button, select “Add New User” and input the new user information.  You will need to ensure the correct user is signed in when taking a reading.

Can I view my account and data from my computer?

User data is only viewable in the mobile application at this time.  However, with an A&D Connect account and the unlimited storage in the A&D Wellness Connected Cloud, you can sign into the A&D Connect app on multiple mobile devices to see your data.

My readings are showing in metric. How can I change to US measurement?

Open the A&D Connect app. Tap on the down arrow next your account name. A list will expand to show “My Account”.  Tap on My account. Your account setup details will be listed. There is a button for Metric and US.  Select the preferred setting and tap “Update” at the bottom of the screen.

I want to see my history for my A&D connected device(s).

Open the A&D Connect app and navigate to the dashboard. Here you will see the last reading from paired A&D devices.  Tap on the desired reading type.  You will see tabs near the top of the screen, one of which is “History”.  Tap on the History tab to see a list of your readings.

Do I have to sign out of the A&D Connect app?

No, you do not have to sign out.  Simply closing the app will keep you signed in.  You will want to sign out if you are sharing the mobile app with another user or if a guest reading will be taken.

Support & Warranty Info

I'm having trouble with my product.  Can you help me?

Yes! Please contact our Customer Satisfaction team here.

Is my product covered under a warranty?

We're proud to stand behind the products we manufacture.  Click here for more information about our warranty policy.

How do I register for the warranty?

Click here to register your product.

Returns & Exhanges

What is your returns policy?

At A&D Medical, we stand 100% behind our products, so we are proud to offer a 30 Day No Questions Asked return policy.  If you're unsatisfied with your purchase for any reason, please contact our Customer Satisfaction team here to request a return authorization.  Please read our full returns policy here.

Is shipping refundable?

Except in cases of A&D Medical error, shipping is non-refundable.

Can I exchange my item?

The best way to handle an exchange is to request a return authorization for the product you initially purchased.  Then, you can purchase your new item at your convenience.