Thank you from A&D Medical! We want to ensure you have a smooth and enjoyable shopping experience, including timely order processing and delivery. Below is our Shipping Policy outlining the details of order processing:
Order Processing Time:
All orders placed are processed promptly. We make every effort to process and ship your order within 3 business days from the date of purchase.
Our business days are defined as Monday through Friday, excluding weekends and public holidays. Orders placed on weekends or during public holidays will be processed on the next available business day.
Order Processing Steps:
The order processing involves several steps to ensure accuracy and quality:
Verification: Our team verifies the order details, payment information, and availability of the items you have selected.
Packing: Once verified, your items will be carefully picked and packed to ensure they are secure during transit.
Shipping Label Creation: We generate the shipping label for your package, which includes your shipping address and other essential information.
Handover to Courier: Finally, we hand over the package to the designated courier for delivery to your provided shipping address.
Order Status Updates:
Each business day you will receive a summary email with tracking numbers from the previous business day’s shipments.
Delays and Exceptions:
While we strive to process all orders within 3 business days, certain situations beyond our control may cause delays. In such cases, we will notify you promptly and keep you informed of the revised shipping schedule.
To provide you with the best possible service, we will carefully choose the most suitable shipping option for your order based on factors such as package size, weight, destination, and delivery speed. We work with reliable courier services to ensure your order reaches you in a timely and secure manner.
To ensure timely delivery, please ensure that the shipping address provided during checkout is accurate and complete. Any errors in the address may lead to delays or misdelivery.
If you have any questions or concerns regarding our shipping policy or the status of your order, please don’t hesitate to contact our customer support team. We are here to assist you.
Thank you for choosing A&D Medical. We appreciate your business and look forward to providing you with exceptional service!
Thank you for A&D Medical. We strive to provide you with high-quality items; however, if you encounter any defects in your purchase, we have implemented a Return Merchandise Authorization (RMA) process to ensure a smooth and efficient resolution. Please read the following Return Policy carefully before proceeding with your return:
This return policy is applicable only to products that are found to have manufacturing defects.
The product must be within its warranty period.
Reporting the Defect:
To initiate the return process, you must report the defect by contacting our customer support team or submitting a return request on our website.
Provide detailed information about the defect, including photographs or videos if possible, to help expedite the evaluation process.
Once we receive your defect report, our support team will review the information provided.
If the defect meets the criteria outlined in this policy, we will issue a Return Material Authorization (RMA) and provide you with an RMA number.
Returning the Product:
After receiving the RMA number, you are responsible for securely packaging the product to prevent further damage during transit.
Include a copy of the original purchase receipt or invoice along with the RMA number inside the package.
Ship the product back to us using a reliable and trackable shipping method. The shipping cost for returning the defective product will be borne by the customer.
Inspection and Evaluation:
Upon receiving the returned product, our quality control team will thoroughly inspect and evaluate the reported defect.
If the defect is verified to be a manufacturing issue covered by our warranty, we will proceed with the appropriate resolution as per the warranty terms.
Depending on the nature of the defect and warranty terms, we will provide one of the following resolutions:
Repair: If possible, we will repair the defective product and return it to you.
Replacement: If repair is not feasible, we will replace the defective product with a new, identical, or equivalent model.
Refund: If repair or replacement is not possible, we will issue a refund for the purchase price of the defective products.
If the product is within its warranty period and the defect is covered by the warranty, all repair or replacement costs will be covered by us.
This return policy is not applicable to defects caused by misuse, accidental damage, improper handling, or unauthorized modifications of the product.
Products with expired warranties or defects reported after 30 days from the date of purchase will not be eligible for a return under this policy.
We will keep you informed throughout the return process, providing updates on the status of the evaluation and resolution.
It is essential to comply with the instructions provided in this Return Policy for a successful return process.
If any information provided during the RMA process is found to be inaccurate or misleading, it may lead to a delay or rejection of your claim.
Please note that this Return Policy for Defects with RMA Process is subject to change without prior notice. For any inquiries or concerns regarding the return process, please contact our customer support team. We are committed to providing a satisfactory resolution and ensuring your continued satisfaction with our products.