fbpx Consumer Warranty | A&D Medical Skip to main content

Warranty Information

CONSUMER LIMITED WARRANTY - A&D Medical

To register your product, please click here.

For purchasers within the US only: If you do not have a Supply Agreement with A&D and you are a CONSUMER (a purchaser for personal or household use), the Consumer Term of the Limited Warranty below applies to you. 

For purchasers outside the US, please reference your Instruction Manual for warranty coverage in your region or contact your local distributor or dealer for more information.

If you have a Supply Agreement with A&D, the terms of your Supply Agreement exclusively govern your warranty and remedies, and this Limited Warranty does not apply to you.  

If you do not have a Supply Agreement with A&D and you are NOT a Consumer, the Commercial Term of the Limited Warranty applies to you. 
 

Limited Warranty: 


A&D Medical (“A&D”) warrants to the first purchaser (“You”) that the A&D product You purchased (the “Product”) will be free from defects in material, workmanship and design for the applicable Warranty Term stated above from the date You purchased the Product under normal use. This Limited Warranty is personal to You and is not transferable. 

If the Product is defective, then 

  • If You are a Consumer, You return the Product to the retailer You purchased it from (if within such retailer’s return time frame) or You return it to A&D in accordance with the procedure set forth below, or 
  • If You are NOT a Consumer, You return the Product to A&D in accordance with the procedure set forth below. 

A&D’s warranty obligation is limited to the repair or replacement, at A&D’s option, of the defective Product that has been returned by You within the warranty period. Such repair or replacement will be at no charge to You. The repaired or replacement Product is warranted hereunder for the longer of the remainder of the original warranty period or 90 days from the date of shipment of the repaired or replacement Product. 

If you return the Product for warranty service to A&D, You must return the Product, freight and insurance prepaid, within the warranty period to the address set forth below, together with satisfactory proof of the date of Your purchase (such as a sales receipt or statement of online warranty registration) and a description of the defect.  Returns will not be accepted unless a Return Material Authorization (RMA) Number has been issued from A&D Customer Service Representative.

In the US:

A&D Medical       
Attn.: Warranty Department                       
1756 Automation Parkway 
San Jose, CA 95131     
1-888-726-9966     

Please contact in the US: A&D Medical, at the numbers set forth above for the appropriate shipping costs. 

This Limited Warranty does not cover, and A&D will not be liable for 

  • any shipment damage, 
  • any damage or defect due to misuse, abuse, failure to use reasonable care, failure to follow written instructions enclosed with the Product, accident, subjecting the Product to any voltage other than the specified voltage, improper environmental conditions, or modification, alteration or repair by anyone other than A&D or persons authorized by A&D, or 
  • expendable or consumable components. 

This Limited Warranty is the only warranty PROVIDED BY A&D; there are no other express warranties. 

If A&D cannot reasonably repair or replace the Product, A&D will refund the amount You paid for the Product (not including taxes), less a reasonable charge for usage. 

To receive a refund you must have returned the Product and all associated materials to A&D. 

The above remedy of repair, replacement or refund is your only and exclusive remedy. IN NO EVENT SHALL A&D BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST INFORMATION OR REPLACEMENT COSTS, ARISING OUT OF YOUR USE OF OR INABILITY TO USE THE PRODUCT, INCLUDING, WITHOUT LIMITATION, ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF A&D HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some states do not allow the exclusion of incidental or consequential damages, so that the above exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that may vary from state to state. 

No distributor, dealer or other party is authorized to make any warranty on behalf of A&D or to modify this warranty, or to assume for A&D any liability with respect to its products.
 

Consumer Blood Pressure Monitors

US Consumer Warranty Term

 

Monitor

Cuff

Upper Arm Blood Pressure Monitors

5 Years*

2 Years*

Wrist Blood Pressure Monitors

5 Years*

n/a

Replacement Cuffs

n/a

2 Years*

 

Scales

US Consumer Warranty Term

All Consumer Scale Models

2 Years*

 

Activity Monitors

US Consumer Warranty Term

XL-15

5 Years

 

Thermometers

US Consumer Warranty Term

DT-102

2 Years

DT-103

2 Years

DT-105

2 Years

UT-302

2 Years

 

Professional Products

US Consumer Warranty Term

TM-2657P

2 Years*

TM-2430 Series
(including TM-2430 and TM-2430DP3)

2 Years*

UA-101

2 Years*

UA-201

2 Years*

UA-767PBT-Ci

2 Years*

 

*Unless noted differently on your package or instruction manual.